Step 3 · Admin Panel Setup
Order Cancelling Reasons
Define the list of options presented to customers when cancelling a food order, providing operational analytics on cancellation trends.
3 min
When a customer taps Cancel Order in the Customer app during the permitted cancellation window (configured under Order Cancellation Seconds in App Settings), a selection dialog appears. The options shown are managed here. Open SettingsCancelling Reason.
- 1Add Reason button: opens creation popup with language tabs.
- 2Reason Title: displayed in customer's chosen language.
- 3Active status switch.
- 4Actions: Edit or Delete cancellation reason.
Standard Cancellation Reasons#
The setup tool installs typical consumer cancellation reasons:
| Reason | Description |
|---|---|
| Ordered By Mistake | Customer accidentally confirmed order or added duplicate items. |
| Change In Delivery Address | Customer selected incorrect destination or office address. |
| Delayed Preparation | Restaurant is taking unusually long before marking food ready. |
| Payment / Discount Issues | Forgot to apply coupon code or desired payment method. |
| Other | Allows free-text note input by the customer. |
Analytics in Orders tab
Whenever an order is cancelled, the selected reason is logged directly into the order record in OrdersOrder Details, helping you detect chronic restaurant delays or location confusion.