Step 3 · Admin Panel Setup
Driver Rejection Reasons
Define the options presented to delivery drivers when they decline or reject an incoming order assignment in the Driver app.
3 min
When an order is dispatched to a nearby driver, the driver hears an alert and sees an accept/reject screen with a countdown timer. If the driver taps Reject, they must choose a reason from this list before the assignment rotates to the next available driver. Open SettingsDriver Reason.
- 1Add Reason button: opens creation popup with multilingual tabs.
- 2Reason Title: shown on the Driver app prompt.
- 3Active switch: temporarily enable or disable specific reasons.
- 4Actions: Edit or Delete reasons.
Standard Driver Reasons#
| Reason | Operational Context |
|---|---|
| Vehicle Issues / Flat Tire | Driver's motorbike, car or bicycle is temporarily out of service. |
| Too Far Away | Delivery destination or restaurant pickup is beyond driver's preferred distance. |
| Heavy Traffic / Bad Weather | Severe congestion or road flooding along the route. |
| Shift Ending / Going Offline | Driver is finishing their work shift and cannot take another trip. |
| Personal Emergency | Urgent family or health reason. |
Automatic re-dispatch
When a driver rejects an order, the system instantly logs the rejection and dispatches the request to the second closest driver within the zone's search radius without any delay or human intervention.