Zipkart Zipkart Docs v1.0.0
Admin PanelOperations

Orders, Returns & Chat

Follow every order from every store, step in when needed, handle returns and refunds, and chat with stores and delivery boys.

Stores handle their own orders in the store app. The admin panel shows all orders across all stores, so you can follow them and step in when something goes wrong.

How an order moves#

Status Who moves it there
Payment Pending An online payment was started but is not confirmed yet
Received Paid (or cash on delivery). The store is alerted.
Preparing The store accepted and is packing it
Processed / Shipped eCommerce orders handed to your riders or a courier
Picked Up The rider collected it from the store
Out For Delivery On the way to the customer
Delivered The customer gave the rider the 4-digit delivery code
Cancelled Cancelled by the customer, store or admin (paid orders are refunded to the wallet)

All orders#

Open MainOrders.

Main → Orders123456
Main → Orders
  1. 1Totals by status: click to filter.
  2. 2Filter by country, mode and status.
  3. 3Search by order ID, customer or phone.
  4. 4Mode: Quick, eCommerce or Self Pickup.
  5. 5Current status.
  6. 6Open the order.

One order#

Click the eye icon to open an order.

Order details123456
Order details
  1. 1Order total, invoice and packing slip.
  2. 2Store, its earning and your commission.
  3. 3Delivery partner and the rider's earning.
  4. 4Timing: placed, delivered, time taken.
  5. 5Order progress with who did each step and when.
  6. 6Customer, address and Open in Google Maps.

From the order you can:

  • Update status when a store or rider cannot, for example to cancel an order.
  • Assign Delivery Boy to give the order to a specific rider instead of waiting for automatic dispatch.
  • Download the Invoice and the Packing Slip as PDF.
  • See the bill summary: subtotal, delivery charge, delivery tax, taxes, discounts and the payment method.

Automatic rider dispatch

For Quick orders, Zipkart offers the order to the nearest free rider in the zone, one after another, each with a countdown. You only assign by hand when you want to. See Delivery Boys.

Self pickup orders#

MainSelf Pickup lists orders customers collect at the store. The store hands over the order when the customer shows the pickup code.

Return requests#

Open MainReturn Requests. Customers request a return from a delivered order, choosing the items, a reason and adding photos or a video.

Step Done by
Approve or Reject the return The store (or you)
Schedule Pickup: your delivery boy collects it, or the customer drops it at the store The store (or you)
Item received, and whether it goes back into stock The store
Refund to Wallet The store (or you). The amount goes to the customer's Zipkart wallet at once.

The return window (days after delivery) is set in your general settings; customers see it on the return screen.

Chat#

MainChat is your inbox with stores and delivery boys. Click New Chat to start a conversation. Customers chat with stores about their orders in the apps.