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Troubleshooting

The common messages and problems, what causes them and how to fix them. Press Ctrl + K to search for your message.

Setup and deploy#

You see	Fix
This project is on the free Spark plan	Upgrade to Blaze: Blaze Plan & Storage
Permission denied while using the Eventarc Service Agent	Normal on a brand-new project. Wait 5 minutes and deploy again.
Some functions failed, others worked	Click Deploy again. Only what is missing is sent.
The query requires an index	Indexes are still building. Wait a few minutes, or run the setup tool again.
Checkout fails with UNAUTHENTICATED	Google Cloud Console → Cloud Run → each service → Security → Allow unauthenticated invocations → Save. The functions still check the user themselves.

Admin panel#

You see	Fix
This account does not have admin access	Only a super admin can add panel accounts. See First Login.
Email sign-in is not enabled	Turn on Email/Password: Authentication
Could not reach the database	Check your internet, and that Firestore exists: Firestore
Missing or insufficient permissions	The rules are not deployed (run the setup tool), the account is switched off, or the app points to another Firebase project

Apps and websites#

Problem	Fix
Pictures are blank on the websites	Apply Storage CORS: Verify the backend
Checkout shows only Cash on Delivery	Switch on a gateway with its keys in Payment Gateways and save
The map is OpenStreetMap, not Google	Choose Google Maps in the admin panel and build the app with a key: Google Maps key
A page shows 404 after refresh	The rewrite rule is missing: Deploy the websites
Could not open this page after uploading a new website build (the browser console shows Unexpected token '<')	The hosting cache still serves the old `main.dart.js`. Purge your host's CDN or cache, check the build's `.htaccess` was uploaded, then press Ctrl + Shift + R: Deploy the websites
No push notifications	See If nothing arrives

Problem	Fix
Google sign-in is unavailable on Android	Add the SHA-1 and SHA-256 of every key, download `google-services.json` again and rebuild: SHA keys
Google sign-in closes at once on iPhone	`GIDClientID` and the `google-sign-in` URL scheme must match your `GoogleService-Info.plist`: iPhone release
Google sign-in refused on the website	Add the domain to Firebase Authorized domains
Phone OTP does not arrive	Blaze plan, Phone switched on, SHA keys added. While testing, add test numbers with fixed codes in Authentication → Sign-in method → Phone.

Riders and stores#

Problem	Fix
A rider gets no Quick orders	The rider must be approved and online, inside the order's zone, within 15 km of the store, with a location less than 5 minutes old, not busy, and with at least the minimum wallet. Quick Commerce must be on.
The search stopped	After about 5 minutes without a rider the search stops. The store can search again or assign a rider.
No sound for new orders	Phone: allow notifications and keep the New orders channel on. Web panel: click once in the page after opening it; browsers play sound only after a click.

Flutter builds#

flutter clean
flutter pub get

On a Mac, for iOS, also run pod install --repo-update in the ios folder. If flutter doctor shows problems, install what it lists and run flutter doctor --android-licenses.

Still stuck?

Look in Firebase consoleFunctionsLogs for the error, then send it to us on WhatsApp at +91 99046 97433 or by email.