Help & Support
Support & License
How to reach us, what support covers, and what to send so we can help quickly.
WhatsApp support+91 99046 97433. Message us on WhatsApp with your purchase code and a screenshot of the problem.Email supportinfo@elaynetech.com. Please write from the email you used on CodeCanyon and include your purchase code.Read firstMost setup questions are answered in Troubleshooting and the FAQ.
What support covers#
| Included | Not included |
|---|---|
| Bugs in the code as we delivered it | Installation, hosting or store publishing done for you |
| Questions about how a feature works | Custom changes and new features |
| Help finding the right setting or file | Problems caused by changed code or extra packages |
| Fixes in future updates | Third-party services (payment gateways, Firebase billing, app store reviews) |
Support follows the Envato item support policy: your purchase includes a support period that you can extend on CodeCanyon. Updates are free for the life of the item.
When you write to us#
- Which app (customer, store, delivery boy, admin) and which screen.
- The steps to make it happen, what you expected and what happened.
- The device or browser, and your Flutter version (
flutter --version). - The error from
flutter runor from Firebase consoleFunctionsLogs. - Screenshots or a short screen recording.
License#
Your use of Zipkart follows the CodeCanyon license you bought: see Envato licenses. One license covers one end product. The open-source packages in Credits keep their own licenses.